The importance of strong “personal touch” relationships in housing services

by Shawn Flanigan

To learn why the San Diego Housing Commission’s Achievement Academy – a suite of workforce development programs – is effective in supporting families receiving Section 8 vouchers, we continue conducting interviews in our longitudinal data collection with Achievement Academy families. Our conversations have put a spotlight on a key factor: a strong personal touch. The Section 8 recipients highly value the intensive, personal, positive interactions they have with Achievement Academy staff, and almost all of them point to positive outcomes that come from the personal investment of their “caseworkers”.