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Citizens Can’t Get No Satisfaction

Published by USC Bedrosian Center on

by Anthony Orlando

Americans are fed up. The government is not living up to their expectations. Trust is deteriorating every year. Donald Trump rode this wave of dissatisfaction all the way to the Oval Office. But does he really understand why citizens are dissatisfied? Do citizens themselves even understand why the government appears to be failing them?

In this episode, we question these perceptions—and the solutions they imply—with Gregg Van Ryzin.

Prof. Van Ryzin is the Interim Dean of the School of Public Affairs and Administration at Rutgers University-Newark, where he also co-directs the Center for Experimental and Behavioral Public Administration.

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Related Reading

“Citizen Attitudes Toward Transparency in Local Government” by Suzanne J. Piotrowski & Gregg G. Van Ryzin
“Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City” by Gregg G. Van Ryzin, Douglas Muzzio, Stephen Immerwahr, Lisa Gulick, & Eve Martinez
“Importance-Performance Analysis of Citizen Satisfaction Surveys” by Gregg G. Van Ryzin & Stephen Immerwahr
“Testing the Expectancy Disconfirmation Model of Citizen Satisfaction with Local Government” by Gregg G. Van Ryzin
“Representative Bureaucracy in Policing: Does It Increase Perceived Legitimacy?” by Norma M. Riccucci, Gregg G. Van Ryzin, & Cecilia F. Lavena


This podcast was produced by Aubrey Hicks and Jonathan Schwartz, recorded and mixed by Corey Hedden.





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