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May 9, 2017

Citizens Can’t Get No Satisfaction

by Anthony Orlando

Americans are fed up. The government is not living up to their expectations. Trust is deteriorating every year. Donald Trump rode this wave of dissatisfaction all the way to the Oval Office. But does he really understand why citizens are dissatisfied? Do citizens themselves even understand why the government appears to be failing them?

In this episode, we question these perceptions—and the solutions they imply—with Gregg Van Ryzin.

Prof. Van Ryzin is the Interim Dean of the School of Public Affairs and Administration at Rutgers University-Newark, where he also co-directs the Center for Experimental and Behavioral Public Administration.

Listen to this episodes of Our American Discourse by clicking on the orange play arrow, or subscribe at iTunes, Soundcloud, or Google Play.

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Related Reading

“Citizen Attitudes Toward Transparency in Local Government” by Suzanne J. Piotrowski & Gregg G. Van Ryzin
“Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City” by Gregg G. Van Ryzin, Douglas Muzzio, Stephen Immerwahr, Lisa Gulick, & Eve Martinez
“Importance-Performance Analysis of Citizen Satisfaction Surveys” by Gregg G. Van Ryzin & Stephen Immerwahr
“Testing the Expectancy Disconfirmation Model of Citizen Satisfaction with Local Government” by Gregg G. Van Ryzin
“Representative Bureaucracy in Policing: Does It Increase Perceived Legitimacy?” by Norma M. Riccucci, Gregg G. Van Ryzin, & Cecilia F. Lavena

 

This podcast was produced by Aubrey Hicks and Jonathan Schwartz, recorded and mixed by Corey Hedden.

@AubreyHi

@jonHLYP

@coreyhedden

 

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CategoriesOur American Discourse

TagsAmericans Anthony W. Orlando citizenship civic engagement civic trust governace government Gregg Van Ryzin implementation podcast politics public administration United States

Bedrosian Center

an applied research center at the USC Sol Price School of Public Policy

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Sol Price School of Public Policy
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The Judith and John Bedrosian Center on Governance and the Public Enterprise

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Bedrosian Center

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    • Bookclub Podcast
    • LA Hashtags
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    • Policy at the Playhouse
    • Reel Review
    • Unfair Nation by (In)equality Fellow, Ehsan Zaffar
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  • Watch
  • Programs & Events
    • Events Calendar
    • Community & Impact
    • Leading from the West
    • Lunch with a Leader
    • The Holt Lecture
    • Policy at the Playhouse
    • Political Institutions and Political Economy (PIPE) Collaborative
      • Slavery and Its Legacies Symposium
      • PIPE Events
      • Back
    • Price Governance Salons
    • Price Research Center Collaboratives
    • Programs & Activities ARCHIVE
    • Research Awards
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