The importance of strong “personal touch” relationships in housing services

by Shawn Flanigan

To learn why the San Diego Housing Commission’s Achievement Academy – a suite of workforce development programs – is effective in supporting families receiving Section 8 vouchers, we continue conducting interviews in our longitudinal data collection with Achievement Academy families. Our conversations have put a spotlight on a key factor: a strong personal touch. The Section 8 recipients highly value the intensive, personal, positive interactions they have with Achievement Academy staff, and almost all of them point to positive outcomes that come from the personal investment of their “caseworkers”.

What does self-sufficiency mean in the face of skyrocketing housing costs?

Dr. Shawn Flanigan, San Diego State University, shares the next installment of our blog on the Access to Opportunity Project. San Diego is consistently ranked among the least affordable housing markets in the United States, topping that list in 2015! Coming in at number two on the list in 2016. Rather than looking exclusively at housing costs, assessments of housing affordability consider housing costs in relation to how many residents of a community could afford to purchase a home at the median price. In 2015, real estate industry research showed that less than half of households could qualify to buy a median priced home in 93.3 percent of San Diego zip codes. This was the highest ratio of any city in the study.